SHIPPING & RETURNS
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SHIPPING INFORMATION- INDIA
Free Shipping: We offer free shipping in India on the jewellery ordered on the website.
Delivery Method: Orders are shipped via standard shipping through Blue Dart/ UPS and are usually delivered within 6-7 business days.
Any jewellery that you buy from Rakam comes in a the special designed box for the product with a paper invoice, a product description card and a cleaning cloth.
SHIPPING INFORMATION- INTERNATIONAL
Shipping Charges: The shipping and handling charges apply for International destinations. The shipping cost varies according to the destination and will be displayed at the time of check-out*.
*Please Note: Shipping Charges do not include Custom duty. Duties, taxes and VAT will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery. We are unable to advise the duty amount. For more information, please write to firstname.lastname@example.org
RETURN & EXCHANGE POLICY
15 DAY MONEY-BACK: 100% Refund for returns within 15 days*
LIFETIME EXCHANGE: Exchange or Upgrade your jewellery lifetime with a deduction of 20% of the Invoice Value of each individual product excluding the Indian GST*
LIFETIME BUYBACK: Sell your jewellery back to us with a deduction of 25% of the Invoice Value of each individual product excluding the Indian GST*
For international orders with international shipping, we currently do not accept any returns or exchanges.
Customised Jewellery (including personalised/ engraved products) is not eligible for a 15 Day Money-Back or a 15 Day Exchange.
Lifetime Exchange and Buyback are applicable. Once your returned item is received, our Quality Assurance Department will review it. Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 15 Day Money-Back.
The product should be accompanied by the original product certificate and the original/ copy of the invoice in original packaging for all exchange within the 15 Day Money-Back period.
In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value. If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 14 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
In case the exchange value is higher than the value of the old product, the customer will have to pay the difference. In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 15 Day exchange, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.
The prevailing market value will be determined by the company. Rakam reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
You can exchange your design within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.15 Day Money-Back is not applicable on orders that have been exchanged earlier under the 15 Day Exchange Policy.